DELIVERY & RETURNS

We aim to process and dispatch all orders within 1 – 3 working days for fabrics and 10 working days for handmade kids clothing. During holidays, Summer and Christmas periods, this could take a little longer. If you place an order which you need sending urgently, please get in touch and we will always do our best to accommodate you.

UAE Delivery via ViaMe

Standard Service (same/next day deliveries) depending on courier:
Up to 5 KG: AED 20
Up to 12 KG: AED 45

 

Same day delivery (Dubai only): AED 50

Free standard delivery for fabric orders above AED 300.

Prices and deliver timings may vary. ThreadWerk is not responsible for any delays once picked up by ViaMe or any other courier service. If incorrect information are provided upon ordering, neither ThreadWerk nor the courier service can be made responsible.

International Delivery

Please contact us directly for a quote for international delivery.

We ship from our studio in Dubai, UAE and so orders placed to the EU may be subject to customs duties and taxes. We have no power over these charges and it is the customer’s responsibility to pay them.

Returns

Returns are valid with 2 weeks of purchase. Cut fabric will not be refunded (unless faulty or the description was incorrect) as once they are cut we cannot resell these items. Made to order kids clothing (Grace and Jessica Dress) will not be refunded as they are made to measurements of the wearer, only alterations will be accepted.

 

Buyers are responsible for return shipping costs. Unwanted goods must be returned in a fully resealable condition and any packaging must be intact. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.

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Jebel Ali Village, Dubai, UAE     |     maria@threadwerk.com    |     +971 58 576 2739